My headphones sound different than traditional headphones
Other people can hear my music
My headphone mic is picking up too much ambient noise
My headphone mic isn’t picking up my voice
My headphone mic is making my voice garbled
My headphones are peeling
A button on my headphones fell off
I lost my Aeropex charging cable
How do I change the language?
My headphones sound staticy
My headphones only have sound on one side
My headphones aren’t charging
My headphones aren’t lasting 8 hours
My headphones turn themselves off without being prompted
My headphones don’t have sound at all
My headphones won’t pair to my device
My headphones keep disconnecting from my devices
My headphones cut in and out
My headphones won't enter pairing mode
Submit a Warranty
If you continue to be unable to power on your headphones, you can file a warranty claim here.
Confirm that you are pressing and holding the volume+ button, which acts as the power button on Aeropex, for 3-5 seconds. Audrey will say “AfterShokz.”
Email required if you would like a response.