Helpdesk:  ShokzOpenSwim

OpenSwim



ARTICLES

HOW THEY WORK

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Bone conduction is a natural part of the hearing process—sound travels through your eardrums and bones simultaneously. We’ve taken the concept to the next level through a suite of proprietary audio technologies and design patents.

  1. Our patented transducers create mini vibrations that travel through your cheekbones.

  2. The sound bypasses your eardrums, traveling directly to your inner ears (cochlea).

The result: A reinvented listening experience, through an open ear design. Premium audio, situational awareness and extreme comfort—second to none.

 

Who are AfterShokz headphones for?

AfterShokz bone conduction headphones are a great fit for runners, cyclists, and other athletes; but fitness enthusiasts are not our only customers. Our ShokzSquad is made up of individuals in the professional, law enforcement, manufacturing and construction industries, as well as those who are blind or experience hearing loss.

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COMMANDS

How do I turn on the headphones?

Press and hold the multifunction button for 3 seconds. Audrey says "Welcome to AfterShokz" and gives battery level status.

 

How do I turn off the headphones?

Press and hold the multifunction button for 3 seconds. Audrey will say “Power Off.”

 

How do I pause a song?

Click the multifunction button once while music is playing. You’ll hear one beep. The music will pause.

 

How do I resume a song?

Click the multifunction button once while music is paused. You’ll hear one beep. The music will resume.

 

How do I skip to the next song?

Press and hold volume+ for 2 seconds while music is playing. 

 

 

How do I go back a song?

Press and hold volume- for 2 seconds while music is playing.

 

What are the EQ settings?

Your headphones have two EQ settings that will change the way your audio sounds. One EQ setting is designed to listen to your headphones open-ear, and the other is designed to listen with earplugs, but you can choose whichever setting sounds better to you. The default setting is open-ear.

 

How do I change the EQ setting?

Press and hold the mode button for 2 seconds. Audrey will say "general mode" or "swimming mode."

 

How do I check the battery status?

Click the volume+ or volume- button while music is paused. Audrey says “Battery High,” “Battery Medium,” “Battery Low,” or “Charge Me.” Please note this feature may not work on all devices.

 

How do I switch the mode?

Click the mode button. Audrey will say "normal," "repeat" or "shuffle."

 

How do I adjust the volume?

Click the volume+ or volume- buttons to increase or decrease volume levels.

 

How do I open or close a folder?

Press and hold volume- and multifunction button for 2 seconds. Audrey says "play current folder" or "play all folder."

 

How do I go to the next folder?

Press and hold volume+ and multifunction button for 2 seconds when you are under "play current folder." Audrey says "next folder."

 

How do I switch the language?

Press and hold volume+ and volume- for 2 seconds. Audrey says English, Chinese, Korean, or Japanese.

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ACCESSIBILITY

Can individuals with hearing loss benefit from bone conduction headphones?

AfterShokz has a strong community of individuals with hearing loss.

While our headphones are not hearing aids, we do have customers who use our headphones to assist with hearing by pairing them to their phones and using an amplifier app. These apps use the mic on the phone to pick up surrounding sound, which is then transmitted through the headphones. The most popular app our customers use is Petralex.

As a sport headphone company, we don’t have the qualifications to determine whether our headphones will work for any particular individual, or improve the effects of any medical condition, but with plenty of retailers with in-store demos, we encourage you to give them a try.

Can individuals with vision loss benefit from bone conduction headphones?

Yes, bone conduction headphones can benefit those with vision loss by allowing users to listen to navigation instruction while still hearing their surroundings.

 
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